The supermarket chain on Thursday offered a bleak outlook for 2022, saying it expects full-year sales to fall 5% to 6% compared to last year, and blamed high inflation for preventing shoppers – specifically middle-income consumers – from spending more. . in its stores. The company also reported a decline in sales and profits for the quarter ended July 30.
Kohl’s shares fell more than 7% Thursday.
“We have revised our plans and implemented measures to reduce inventory and cut costs to take into account the weak demand outlook,” Cole CEO Michael Gass said in a statement.
Of course unstable
With more than 1,100 US stores and approximately $19 billion in annual sales, Kohl’s is the largest department store chain in the United States. But the company has struggled to find a way forward on its own.
And last week, the retailer announced that it is rolling out a self-pickup option at all of its online stores within two hours.
All of these efforts, while necessary for Kohl’s, said Neil Saunders, retail analyst and managing director at GlobalData Retail, cannot fully mask the chain’s underlying problem.
“In our view, the main source of Kohl’s problems is internal. Most notably, the company has lost ground in terms of marketing and range planning and appears to be taking a haphazard approach to purchasing. The result is a jumble of disassembled product in stores, exacerbated by the very serious deterioration in store management standards” Saunders said in a note Thursday.
“It was just that, while Coles was a bit uninspiring, he was both disciplined and elegant in his presentation. Over the past year, it all went out the window,” Saunders said. “In this kind of economic environment, consumers will quickly abandon high-effort purchases and stores for very little reward.”
Toronto-area Kathryn Miklucic said she’s been shopping at the supermarket chain for decades and is such a devoted Kohl fan that when she travels to the United States, she brings her Kohl card and her Kohl discount coupons with her.
“I usually spend several hundred dollars in the store per trip,” she said. “As a cross-border shopper, I enjoy buying different clothes than in stores here in the States. [Kohl’s] Sales are amazing and until recently there was a great variety of options for clothing, purses, homeware and seasonal décor.”
But her last trip, on August 13, to Kohl’s in Watertown, New York, was a disappointment. Miklucic said she left the store “in a panic attack close to chaos and disorder.”
“On this visit, I spent $12.10 on a reusable shopping bag with the Kohl’s logo on it, and a stuffed animal with proceeds going to the Kohl’s Cares Foundation,” she said. “I even told the cashier that I was so tired that I had to leave, and maybe I’ll try again the next day. I didn’t.”
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