It’s no easy feat to stay on top, however Caesars Windsor’s hotel continues to earn one of Canadian/American Automobile Association’s (CAA/AAA) top accommodation rankings – the respected Four Diamond award. This year marks the property’s 18th consecutive award since 1999. It is the only hotel in the Windsor-Essex area this year with this status.
Caesars Windsor’s Director of Hotel Operations, James Hollohazy, said that it takes a team effort to maintain CAA/AAA’s high standards. “CAA/AAA reviews first hand a guest’s entire experience from the moment they book their stay, to check-in and check-out and everything in between. Cleanliness, décor, guest services, amenities and attentiveness are all taken into account and graded.”
“Each member of our team contributes to the our guests’ positive experience whether it is a friendly smile at the front desk, expedited delivery of room service, a well-made bed or attending to special requests. Our goal is to ensure they have a world class stay from beginning to end that reflects the Caesars brand name,” he added.
For more than 80 years, CAA/AAA has used professional inspectors to conduct anonymous, in-person property evaluations using published guidelines weighted by member priorities. Millions of travelers worldwide refer to the Diamond rating system as a trustworthy and accurate guide to make their accommodation decisions.
The quadruple gems are the hallmark of a hotel that has met the stringent standards of the CAA/AAA’s annual review. A Four Diamond is defined as a hotel that is “refined and stylish, providing upscale physical attributes, extensive amenities and a high degree of hospitality, service and attention to detail.”
Only 5.9% of the nearly 28,000 hotels approved by the CAA/AAA make the Four Diamond list.